Returns & Exchanges

Return policy

Thank you for shopping with us. We appreciate your business and do all that we can to hope you love your purchase(s). However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 10 days of your delivery date, provided they are in original condition with tags intact. Once items are returned you will be issued a store credit. We do not offer refunds or exchanges. 

We are not able to accept items that appear to have been worn, washed, are not in original condition, or have had tags removed. Every aspect of the garment must be free from signs of wear and scents.

Sale items/discounted items, BOGO items, swimwear, bodysuits, and accessories are final sale and are not eligible for a return.

To start a return: Please email shop@eleventwentytwothelabel.com with:

-Full name used to place order

-Order number

-Items being returned

-Reason for the return 

 

Return shipping 

Return shipping postage is the responsibility of the customer. Please ensure all return packages are sent with a trackable, insured service that provide you with a proof of postage, as we cannot take responsibility for items damaged or lost in transit.

Once we've determined your item is in good condition you will be emailed store credit information. Please allow 7 business days for your return to be processed and finalized.

By completing a purchase with us you are agreeing to our full return policy.

Any further questions or concerns please feel free to contact us at shop@eleventwentytwothelabel.com

 

Monday-Friday 9:00 AM- 5:00 PM EST